About the Project
With more than 2000 branches, BNI Bank needed a way to standardize their banking service through a video roleplay system for teller and customer service training. ERoleplaySQ is a tailor-made system to manage video upload and rating system for all branches.
Key Features
- Multi-branch support: Manage 2000+ branch locations
- Video Management: Upload, organize, and manage video submissions
- Rating System: Peer and admin rating for quality control
- Performance Tracking: Track training progress across branches
- Scalability: Currently managing over 300,000 videos
Impact
The system has enabled BNI to maintain consistent service standards across all branches while creating an engaging, competitive training environment through video-based learning.